Retirement services app

Key results
- Enabled accurate cost estimates for offshore development team
- Improved time to delivery through better scope identification
- Achieved 4.7 rating in iOS app store through continuous user testing
Role
UX research and design
Objective
Because the necessary scope of the project was not well understood by the business stakeholders directing the requirements, I needed to support the team by visualizing the user flow to identify scope more accurately, and support the design process with user research and a wireframe prototype.
Research plan
Documenting a thorough research plan allowed me to gain stakeholder buy-in to fund unmoderated testing through usertesting.com so that we could move quickly and efficiently alongside development.


User flow
Business stakeholders provided minimum requirements that did not reflect the actual number of screens needed for development, creating a blocker for getting an accurate cost estimate from the offshore development team. I worked with IT architecture to understand the tech stack and visualize a user flow to facilitate better communication and accuracy.


I created user flows to include necessary functionality (such as changing your password) that weren't documented in the requirements provided by the business
Wireframes & prototype
I designed wireframes and a prototype to test functional requirements.











